GG banned my $10,000 account.

I am a Chinese player with limited English proficiency. This email was written using real-time translation; please excuse any discrepancies in the audio. I hope you will read this email patiently.

The account was registered through the Chinese agent GGpuke. My initial intention in registering this account was to challenge my bankroll, like some well-known poker players in the past.

My account was registered in May 2025 and is valid until April 1, 2026. I primarily play No-Limit Texas Hold'em and rush cash (NL10-NL200). It took me a full year to climb from NL10 to NL200, requiring a lot of hard work and dedication.

A few days ago, on April 1, 2026, I transferred $1300 to a friend's account. The system prompted me to fill in some information. I contacted customer service, and they directed me to contact security via email.

Security required me to submit KYC information, which I submitted along with all the necessary documents. However, my account was subsequently banned for violating Rules 5 and 16.

I reviewed the rules for Rules 5 and 16. Rule 5 refers to having multiple accounts, but I only have one account and have only ever used that one account. I don't understand what Rule 16 means.

I feel I've been treated unfairly. I am an absolutely legitimate player, and the official team hasn't provided any evidence that I violated any rules. They simply sent two emails and confiscated all my funds. I currently have $10,000 in my account, which is a significant amount for me. I live very frugally, but I've been reluctant to touch this money because I want to complete my funds challenge.

I've tried everything I can think of, and I won't give up.
I'm posting this to see if anyone else has had the same experience as me; I need help.

Thank you for taking the time to read this. Good luck!